Shared Services Design

Are your administration expenses high? Does your company have many redundant systems, organizations and processes? Have you identified end-to-end processes? Is your corporate culture driven by services? Are you reaping the full advantages of technologies? Are you realizing efficiencies in staffing and improved customer service through collaboration? Are you doing very expensive customization of your new ERP? Ostuma Consulting can help you in the development of a customer-focused organizational structure and service model that will provide back-office support primarily to internal customers while eliminating redundant processes, systems, and organizations. Through our advice we will make your organization focus more of your resources, on your core competencies (operations, marketing, production and distribution), rather than focusing on services that although critical, serve the internal customer instead of driving the corporate Mission.